Jump to main content
Back to main page

Complaint submission

Dear Student,

Dear Submitter,

If you have a complaint with a service falling within the competence of the Student Services, you can submit your complaint to the leadership as follow:

1.In case you have a student status:

The “Do IT Online” interface allows you to quickly and easily launch a case for a complaint:

Login -> Choose “Complaint Submission” -> Start new case

2. In case you have no student status:

You can write via email to hsz.panasz@uni-corvinus.hu with your complaint.

A complaint is an individual feedback in which the complainant objects to a specific procedure, a response time or a conflict of interest. The handling of the complaint must not be subject to another existing procedure or policy (e.g., a legal remedy).
 
1.) Formal requirements of the subject of the email:
Please write in the subject of the letter “Complaint submission:” and the area within the Student Services you would like to submit a complaint about. Please choose from the following:

  • student education affairs, study administration,
  • NEPTUN,
  • student finances, scholarships,
  • psychological or mental health counseling,
  • digital platforms,
  • onboarding activity.



2.) Content requirements of the email/ case:

Briefly describe the nature and reasons of your complaint, including the following relevant circumstances:

  • the channel through which the communication took place,
  • when?
  • with whom?
  • what is the subject of your objection?
  • what was the harm?


Write down your specific request, your needs, what would have been an acceptable solution for you, and it will be answered within 5 working days by the Head of the area of competence. 


Complaints related to the operation of other organizational units do not fall within the competence of the Student Services!

Copied to clipboard
X
×
GEN.:2024.03.28. - 17:03:42